Our Shipping, Return, International Order, and Discount Policies are detailed below. We reserve the right to modify these policies at any time.

Shipping Policy


Our shipping policy is as follows:
We ONLY ship within the United States and its territories.

Orders over $100 will receive free shipping within the continental United States. Freight on orders between $50 and $100 will be $9.95, and freight on orders between $0 and $49.99 will be $7.50. Large packages ship FedEx. Smaller packages ship US Priority Mail. Delivery time averages 1-5 business days depending on your distance from Southern California.

**Oversized products will be excluded from this policy. Shipping rates on oversized items will be calculated separately. The cost of oversized items will be applied to the total order and shipping on your other items will be calculated accordingly. Oversized items will be clearly labeled on the website and will include a drop down menu to estimate your cost of shipping.

Most orders to Hawaii, Alaska, APO/FPO, Puerto Rico and other US territories are shipped by the US Postal Service. The shipping costs for these orders are billed at the time of shipping.

For expedited shipping, you must call us. All express orders are personally handled by the representative you speak with in order to streamline the process. Please do not request express shipping via email. Emails are reviewed in the order they are received which could possibly delay your shipping.

Shipping on any returns is the customer's responsibility. If your order qualified for free shipping and a returned item reduces your order below the $100, you will be charged the according shipping cost for the order.


Return Policy


90 Day Return Policy

You can return most unused, never installed, like-new item for 90 days from the date of purchase. Items must be in like-new condition. The following items are final sale:
  • Special order items
  • Special order upholstery
  • Electrical items
  • Installed carburetors
Like-new Condition: JBugs may refuse a return when the returned item is not in like-new condition. These situations will lead to refused returns:
  • Installed items
  • Items missing parts or the original packaging material
  • Items damaged in return shipping due to improper packaging
  • Carburetors that smell like fuel
  • Damage due to customer negligence
  • Items with scour marks that show installation or attempted installation from nuts, bolts, screw-driver’s, washers, etc.
How to Start a Return:
  • Call JBugs at 800-231-1784
  • Request an Return Authorization.
  • Place a copy of your invoice or order confirmation inside the package.
  • Carefully package your items
  • Ship the items back to JBugs
  • Returns, refunds, and store credits are usually processed within 5 days upon receiving the items back.
Refunds, Exchanges, and Store Credit:
  • Refunds will be given for items returned within 90 days of purchase.
Return Shipping:
  • The customer is responsible for the return shipping charges except in cases where JBugs shipped the incorrect item.
Freight Charges:
  • Shipping charges are not refundable.
3rd Party Charges:
  • JBugs is not responsible for any 3rd party installation charges.
Re-Stocking Fee:
  • JBugs charges a 10% re-stocking fee on all returned items except in situation where JBugs shipped the incorrect item.
Received a Defective Item?
  • If you feel that you have received a defective item, please contact our technical support team at 800-231-1784 ext. 3. If the item is deemed defective by our staff, we will replace or refund the product and any shipping charges.
If a product does not fit because your vehicle has been modified or customized in the last 40+ years, it does not definitively mean the item is defective. If you have an issue due to fitment, we will help you find the right parts. We are here to help.


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International Order Policy


JBugs does not sell parts internationally. We cannot, under any circumstances, accept an international credit card. If you are an international customer you can utilize the following procedure, at your own risk, to order parts:

1. Place an order at JBugs.com

2. Ship the order to an American based freight forwarder of your choice

3. Pay for the order using Paypal


If you choose to order parts this way, we will process your order just like any other order within the United States - Please Note: this means that any back order or special order items will be shipped separate from the rest of your order- please make shipping accommodations accordingly.

Once the order is shipped to the freight forwarder, we will no longer accept any responsibility for the order. We do not have any affiliation with freight forwarders, nor can we recommend one to you. We cannot offer any insurance on the package or make any guarantee that the order will make it beyond the freight forwarder.

Returns on international orders are entirely the responsibility of the customer. We will not pay the freight on a return under any circumstances. Order at your own risk.

We CANNOT calculate nor can we estimate the transit time or cost from the freight forwarder to the customer. Once the courier's tracking number shows delivery to the freight forwarder, the safety of the package becomes the responsibility of the freight forwarder. International shipping costs, customs, import duties, taxes, etc., will all be handled by the customer or by the freight forwarder. We are also not responsible for calculating the dimensions and weight of the products being ordered.

Again, we cannot accept international credit cards. International customers must use PayPal to place an order through JBugs.com, using the PayPal tab to check out. During the time of order, make NO mention of the international address; the website will reject the order if an international address is included.

It is MANDATORY, that all shipments will include 1 copy of the invoice regardless of the number of packages, and MUST be addressed to the customer that has paid for the product. There will not be multiple copies made, nor will the recipient's name be changed. This cannot be manipulated, omitted, or altered.

PLEASE BE ADVISED! Vehicles produced outside of the United States do not follow the same year/make/model rules as the U.S. production models. It is the CUSTOMER'S RESPONSIBILITY to know what parts fit the vehicle, regardless of its place of origin. JBugs accepts NO RESPONSIBILITY for parts that do not fit, or match your year or model vehicle. NO EXCEPTIONS.

We apologize for any inconveniences caused by this policy, but cannot make any exceptions. We appreciate your business.

Thank you.

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Discount Policy

Thematic Break, Seperate Content
Our everyday discounts are as follows:

15.00% off any order of $1,800.00 or more in parts.

10.00% off any order of $1,200.00 or more in parts.

5.00% off any order of $600.00 or more in parts.

Note: Promotions and discounts offered by JBugs cannot be applied to previous purchases, gift cards, taxes, shipping or combined with any other coupons or discounts, unless stated otherwise. Additional exclusions may apply. Quantities may be limited and offers are subject to change.



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Privacy Policy


JBugs has been in business for over 26 years. We value our customers and understand and appreciate their need to feel secure when shopping with us.

We collect information that is voluntarily shared with us. This includes, email addresses and account information (shipping/ billing information, contact information, etc.). We do not share any of this information with other organizations for commercial purposes. Information will only be disclosed when we are legally required to do so.

Our site uses cookies to store visitors preferences, record session and user specific information, and to customize the web page content to meet the visitors preferences.

To try and bring our customers offers that are of interest to them, ad server companies may collect information such as domain type, IP address, and clickstream information when customers visit our site.

To ensure the security of our customers' private information, when we transfer and receive certain types of sensitive information, we redirect visitors to a secure server and have appropriate security measures in place at the web hosting physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

We use YOTPO, a third party service for our site reviews. YOTPO is given access to our customers' email addresses ONLY for the purpose of conducting these surveys.

If our information practices change at any time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you have any concerns about this policy or the privacy and security of your personal information with regards to JBugs, please call us.


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Disclaimer


California Pacific/JBugs is not affiliated and has never been affiliated in any way, shape or form with Volkswagen of America. No inference should ever be drawn that we have any links or reference to Volkswagen of America or its parent company or any of its subsidiaries. We simply sell parts for the cars you love.

The information presented on this website is accurate to the best of our ability. We will NOT be held responsible for any typographical or picture errors. When listing the number of parts, descriptions and prices, despite our best effort, there is a possibility of a mistake. We will do everything possible to rectify any mistake when we discover it. The price and availability of products are subject to change without notice.

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