Our Shipping, Return, International Order, and Discount Policies are detailed below. We reserve the right to modify these policies at any time.
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International Order Policy
JBugs does not sell parts internationally. We cannot, under any circumstances, accept an international credit card. If you are an international customer you can utilize the following procedure, at your own risk, to order parts:
1. Place an order at JBugs.com
2. Ship the order to an American based freight forwarder of your choice
3. Pay for the order using Paypal
If you choose to order parts this way, we will process your order just like any other order within the United States - Please Note:
this means that any back order or special order items will be shipped separate from the rest of your order- please make shipping accommodations accordingly.
Once the order is shipped to the freight forwarder, we will no longer accept any responsibility for the order. We do not have any affiliation with freight forwarders, nor can we recommend one to you. We cannot offer any insurance on the package or make any guarantee that the order will make it beyond the freight forwarder. Returns on international orders are entirely the responsibility of the customer. We will not pay the freight on a return under any circumstances. Order at your own risk.
We CANNOT calculate nor can we estimate the transit time or cost from the freight forwarder to the customer. Once the courier's tracking number shows delivery to the freight forwarder, the safety of the package becomes the responsibility of the freight forwarder. International shipping costs, customs, import duties, taxes, etc., will all be handled by the customer or by the freight forwarder. We are also not responsible for calculating the dimensions and weight of the products being ordered.
Again, we cannot accept international credit cards. International customers must use PayPal to place an order through JBugs.com, using the PayPal tab to check out. During the time of order, make NO mention of the international address; the website will reject the order if an international address is included.
It is MANDATORY, that all shipments will include 1 copy of the invoice regardless of the number of packages, and MUST be addressed to the customer that has paid for the product. There will not be multiple copies made, nor will the recipient's name be changed. This cannot be manipulated, omitted, or altered.
PLEASE BE ADVISED! Vehicles produced outside of the United States do not follow the same year/make/model rules as the U.S. production models. It is the CUSTOMER'S RESPONSIBILITY to know what parts fit the vehicle, regardless of its place of origin. JBugs accepts NO RESPONSIBILITY for parts that do not fit, or match your year or model vehicle. NO EXCEPTIONS.
We apologize for any inconveniences caused by this policy, but cannot make any exceptions. We appreciate your business.
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We pride ourselves in offering the lowest prices and best quality products in the industry. Rather than inflating prices and offering gimmicky sales, we opt to keep our everyday prices as low as possible. In addition to carrying some of the lowest prices in the industry, we also group, combine and create Kits of all our biggest selling items. Once we have those items kitted together, we knock 5-10% off as opposed to purchasing every item individually. When you purchase a custom JBugs kit, you are saving money.
Our everyday discounts are as follows:
5.00% off any order of $600.00 or more in parts.
10.00% off any order of $1,200.00 or more in parts.
15.00% off any order of $1,800.00 or more in parts.
These discounts are applied automatically at checkout for internet orders. These discounts cannot be combined with any other offers and are subject to change.
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JBugs has been in business for over 26 years. We value our customers and understand and appreciate their need to feel secure when shopping with us.
We collect information that is voluntarily shared with us. This includes, email addresses and account information (shipping/ billing information, contact information, etc.). We do not share any of this information with other organizations for commercial purposes. Information will only be disclosed when we are legally required to do so.
To try and bring our customers offers that are of interest to them, ad server companies may collect information such as domain type, IP address, and clickstream information when customers visit our site.
To ensure the security of our customers' private information, when we transfer and receive certain types of sensitive information, we redirect visitors to a secure server and have appropriate security measures in place at the web hosting physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
We use Shopper Approved, a third party service for our site reviews. Shopper approved is given access to our customers' email addresses ONLY for the purpose of conducting these surveys.
If our information practices change at any time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you have any concerns about this policy or the privacy and security of your personal information with regards to JBugs, please call us.
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California Pacific/JBugs is not affiliated and has never been affiliated in any way, shape or form with Volkswagen of America. No inference should ever be drawn that we have any links or reference to Volkswagen of America or its parent company or any of its subsidiaries. We simply sell parts for the cars you love.
The information presented on this website is accurate to the best of our ability. We will NOT be held responsible for any typographical or picture errors. When listing the number of parts, descriptions and prices, despite our best effort, there is a possibility of a mistake. We will do everything possible to rectify any mistake when we discover it. The price and availability of products are subject to change without notice.
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